Account Creation

I (or my club) have purchased from Fore Supply before and want to set-up an on-line account
If you or your company have ordered from Fore Supply in the past, please do not create a new account. Instead go to the Sign In page, enter your email address and click “Forgot your password?” You will then receive an e-mail to change your password and you will be able to log in to your company’s account. If you are still having issues, please call us at 800-543-5430 and we will be happy to assist.
How do I create a new account?
If you have never purchased from Fore Supply, click on the “Company Account Creation” and fill out the form. You will then receive an e-mail that you can use to log-in to your newly created Account. 
How do I order Custom Print Products
Please call us at 800-543-5430 or email us at info@foresupply.com and we will be happy to assist.

Order Process

How do I log in?
If you are new to the site, you can register for ordering by using the “Sign In” link in the upper right corner of each page.
How do I see my preferred pricing?
You can use the “Sign In” link in the upper right corner of each page to login. Once logged in, your preferred pricing will be displayed.
How do I place an order?
If registered, you can use the “Sign In” link in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart.
When I try to check out, I'm asked to log in. Why?
You must register with foresupply.com and complete our professional verification process before purchasing from our website.
I tried to check out and the item in my shopping cart disappeared. What happened?
Items will remain in your shopping cart for 14 days; after that time the items will disappear if not ordered.
The item I want is out of stock. What do I do now?
If an item you’re looking for is out of stock, please contact Fore Supply and we will assist you with finding the item or a suitable alternative.
Can I change or cancel my order once it is placed?
Once an order is placed, if it needs to be cancelled or changed please contact us at 800.543.5430.
Can I enter multiple promotion codes?
Yes, you can, but each code must be entered individually. Enter the code, click “Apply,” and then repeat the code you are redeeming. (Note: Some codes are limited to call-in orders only.)
What is the cutoff time for order fulfillment?
Most orders received by 2 p.m. CST will ship within 24 hours.
Can international orders be placed online?
Orders placed on the website can only be shipped to customers in the continental United States. For questions regarding international orders, please call us at 800.543.5430
How do I know if I need to pay sales tax?
Sales tax will be added to orders delivered to any state that collects sales tax. (list of states)

Payment Information

If we are an approved NET 30 customer do I have to pay with credit card?
No. When checking out, under the Payment Option select the “Purchase Order” option and enter any reference number you prefer.
Is it safe to enter my credit card information online?
What forms of payment are accepted online?
We accept Visa®, MasterCard®, American Express®, and Discover®.
When will my card be charged for items I order?
We authorize for the full balance when you check out and settle the charge when the item(s) ship.
When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?
This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.
Do I have the option to store my credit card information?
Not at this time. (ask Cailee)
Why was there a $1 transaction on my credit card?
If an item is on backorder your card will be authorized for $1 just to confirm that the card is in good standing. (check with preauthorized transactions)
Why am I seeing multiple charges for the same transaction on my card?
If could be a typographical error in the order and the charge should clear out within 2-3 business days. You may see a pending charge and a settlement; the pending will clear in 1-2 business days.
How long will you save my credit card information?
If you haven't used the card in 6 months it will be removed from the credit card processor's database. (check with accounting for clarity)

Shipping Information

Do you ship internationally?
Yes. When placing an order for international delivery, please call Fore Supply at 800.543.5430 or email info@foresupply.com.
Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street address.
What does DS mean on my packing slip? (I did not actually receive this item.)
DS stands for a Drop Ship item. This means that an item will ship directly from the manufacturer. (freight language?)
I have a question about my freight charges, who do I contact?
Please call Fore Supply at 800.543.5430 or email info@foresupply.com

Returns & Exchanges

What is your return policy?
-Return any product* in new condition and appropriate for resale within 45 days of purchase for a prompt, courteous refund.
-After 45 days, return any product* in new condition and appropriate for resale for a refund, less a 20% restocking fee. -Items returned to Fore Supply after 90 days will not be accepted for return or returned to you.
*EXCEPTIONS: copyrighted materials, HAZMAT items, custom orders, screens, drop shipped items, and equipment without a return authorization approval from our Customer Service Department
How long will it take to get my refund?
Please allow 14 days for credit to be processed and issued once returned items are received.
What if my shipment is damaged?
Please keep all packing materials until items have been fully inspected. Contact Customer Service at 800.543.5430 within 72 hours to report damage.
Something's missing from my order. What should I do?
Items missing from your order must be reported missing within 48 hours of receipt for replacement.
How do I return something I ordered to Fore Supply?
Here are 4 easy steps to returning your product:
  • Inspect your return: Make sure that all items are un-opened and in the original packaging. All pieces, parts, printed materials, and accessories must be included for the return. If your return has been opened or is not in the original packaging contact customer service at 800.543.5430.
  • Include a copy of your invoice or picking ticket in the return. This expedites the return process. If you do not have a copy of your invoice or picking ticket contact customer service at 800.543.5430. If applicable, include RMA or RA number.
  • Package your return to ensure no damage upon return shipment. If items are received damaged there will be no credit issued.
  • Returns should be addressed to:

Fore Supply
1205 Capitol Dr.
Addison, IL 60101
Attn: Returns Department
NOTE: Except in the case of damages or incorrect shipment, return shipping charges are the responsibility of the customer.

Information & Reviews

I saw an item on the website, and now it has disappeared. Where did it go?
If the item has disappeared, then it has either been discontinued or it is out of stock and we do not have an estimated date for new stock arrival.
I can't find the item I am looking for. How do I search for it?
If you know the item number, the quickest way to locate it is with the search form text box located in the top of each web page.
How do I rate and review a product?
You must be logged into your account to be able to leave a product review. Navigate to the product page and locate the “Write a Review” link and complete the review form.
Do you have a catalog?
Yes, and you can request a copy of our catalog by using the link at the bottom of every page.